FREQUENTLY ASKED QUESTIONS

Top Questions

You can start your BümoBrain Learning Program immediately after you receive a code via email.

Our BümoBrain Learning Program is a month-to-month subscription starting at $49 USD/Month. You will be automatically charged for each month unless your program is canceled per our cancellation policy. The day you purchase the program is the recurring date that you will be charged (e.g. if you purchase the BümoBrain Learning Program on October 3rd, you will be charged on November 3rd and so forth).

Yes! To receive more information about tuition assistance, please email hi@bumobrain.com.

We highly encourage parents or guardians to sign up for a complimentary orientation with one of our education coordinators. During this orientation, you can learn about our programs, curriculum, student dashboard, and enrichment program. Click here to sign up for a complimentary orientation!

Our Learning Program is a monthly subscription where we deliver 4-6 daily age-specific lessons and unplugged activities that your child can do at home. It also comes with easy-to-follow instructional videos paired with each activity and worksheet. (Does NOT include live instruction by a teacher).

Our Live Online Classes are a seasonal 5-week program that offers live instruction with 20+ class subjects to choose from that encourages creativity, critical thinking, and exploration. Kids are paired with a live teacher in an intimate class setting.

Enrollment

Although we do not have specific prerequisites, we strongly encourage scheduling a complimentary orientation to properly assess your child’s needs and to explain the program in further detail.

Click here to enroll in our BümoBrain Learning Program. Your family will have access to the Student Portal within 48 hours.

Programs

Absolutely! Our education coordinators work closely with each family to determine which program would best suit their child and family schedule. Our goal is to ensure that every child thrives and feels confident. If you have any questions or concerns, please schedule a complimentary orientation with one of our education coordinators.

The BümoBrain Learning program is designed to engage students for 2-3 hours per day with a maximum of one hour of screen time.

If your family would like additional live classes, we highly recommend our Live Online Classes. Our Live Classes include Reading, Math, Spanish, Science, Dance, and more!

Our BümoBrain Learning Program is accessible anywhere at any time on any smart device! Our BümoBuddies love watching their learning videos and completing their activities on the go!

Please schedule a complimentary orientation to learn about our programs and sample schedules.

Yes! Please notify us if you would like to change your program by emailing

hi@bumobrain.com.

Yes! Our cohorts are flexible to ensure every child feels confident and adequately challenged. Please email hi@bumobrain.com to change your child’s cohort.

Cancellations for live classes must be made at least 7 calendar days prior to the first class date of said cancelled program. For instance, if Client cancels a live class program that is scheduled to start on March 20, 2021, then the program should be cancelled no later than March 13, 2021 by 11:59 PM Pacific Time. For such cancellations, Client will receive a full refund within 3 business days. Any cancellation within 7 days of the first class of said program will not be eligible for a refund. Client cannot transfer a credit for such classes for another class for any reason. Should Client want to switch classes, Client must cancel original classes/program and book new classes. Should Client cancel and be eligible for a refund and has not received a refund, please email billing@bumobrain.com.

Our Learning Program is a monthly subscription where we deliver 4-6 daily age-specific lessons and unplugged activities that your child can do at home. It also comes with easy-to-follow instructional videos paired with each activity and worksheet. (Does NOT include live instruction by a teacher).

Our Live Online Classes are a seasonal 5-week program that offers live instruction with 20+ class subjects to choose from that encourages creativity, critical thinking, and exploration. Kids are paired with a live teacher in an intimate class setting.

BümoBrain Box

Yes! You can choose if you’d like to include the BümoBrain Box in your monthly subscription when enrolling in your program.

Billing/Payment

Our BümoBrain program starts at $49 USD per month throughout the world. If you chose to include the BümoBrain Box in your monthly subscription, your program will cost $99 USD per month plus the cost of shipping.

Yes! To cancel your subscription, please log into your account and click on the ‘My Subscription’ tab. From there, you will see a button to cancel your subscription. If you do not see this option, please email hi@bumobrain.com to cancel your subscription.

Cancellations for live classes must be made at least 7 calendar days prior to the first class date of said cancelled program. For instance, if Client cancels a live class program that is scheduled to start on March 20, 2021, then the program should be cancelled no later than March 13, 2021 by 11:59 PM Pacific Time. For such cancellations, Client will receive a full refund within 3 business days. Any cancellation within 7 days of the first class of said program will not be eligible for a refund. Client cannot transfer a credit for such classes for another class for any reason. Should Client want to switch classes, Client must cancel original classes/program and book new classes. Should Client cancel and be eligible for a refund and has not received a refund, please email billing@bumobrain.com.

Cancellation Policy

BümoBrain Live Class Program Refunds

Cancellations for live classes must be made at least 7 calendar days prior to the first class date of said cancelled program. For instance, if Client cancels a live class program that is scheduled to start on March 20, 2021, then the program should be cancelled no later than March 13, 2021 by 11:59 PM Pacific Time. For such cancellations, Client will receive a full refund within 3 business days. Any cancellation within 7 days of the first class of said program will not be eligible for a refund. Client cannot transfer a credit for such classes for another class for any reason. Should Client want to switch classes, Client must cancel original classes/program and book new classes. Should Client cancel and be eligible for a refund and has not received a refund, please email billing@bumobrain.com

Subscription Terms

At BümoBrain, we offer monthly memberships ( “Membership”). Please review these BümoBrain Membership Terms carefully and make sure you understand them before enrolling because they contain important and relevant information regarding any Membership you may purchase, including renewal and cancellation terms. Memberships are continuous and automatically renew unless you cancel your Membership or we otherwise terminate your account.

By purchasing a Membership, you agree to the terms below, as well as our Terms of Use and Sale.

1. BümoBrain Digital Memberships. If you choose a digital membership, your Membership will provide you with access to lessons for your student’s age cohort on the BümoBrain platform– you will be able to stream video content on BümoBrain, Members-Only sales events, special offers and discounts from great educational and children’s brands, and more. The BümoBrain Digital Membership does not include the BümoBrain Box. Your BumoBrain Digital Memberships automatically renew annually on the anniversary of your initial billing date and, unless you cancel your Membership in accordance with these Membership Terms (in particular, see section 3 “Cancellation” below), your payment method on file will be automatically charged for the next month (i.e., $49 USD (plus taxes if applicable)).

2. BümoBrain and Box Memberships. A BümoBrain Membership consists of access outlined in the BümoBrain Digital Membership along with a monthly product box (each, a “Box”) and an additional Box sent out each month thereafter.

If you sign up for a BümoBrain Membership, you will be immediately billed $99 USD (plus shipping and taxes if applicable) as a non-refundable minimum purchase and that month’s box will be the first Box you receive. The specific Box you receive as a first-time subscriber is subject to availability or may be based on the specific promotional code that you choose to use. Your Membership will then continue and your credit or debit card will be charged $99 USD (plus shipping and taxes, if applicable) monthly from your initial charge date.

The BümoBrain Membership is for an ongoing service that is billed each month ($49.99 USD, plus shipping and taxes if applicable) and will be automatically charged to your payment method on file. Unless you cancel in accordance with these Membership Terms (in particular, see section 3 “Cancellation” below), you will continue to be charged as described above.

3. Cancellation Policy. You may cancel your Membership with us at any time, subject to the time frames below. We do not place “holds” on Memberships.

In order to cancel your Membership, you must do one of the following: (a) email us at bumobrain@hellobumo.com, indicate that you wish to cancel your Membership, and follow the instructions that we send you in response; OR (b) log into your Member Account, navigate to the “Manage Subscription” link or “My subscription and orders” tab, choose Cancel, and follow the instructions; OR (c) log into your Member Account, navigate to the Customer Concierge tab, and follow the instructions to cancel; OR (d) text us at 1-424-500-8556, indicate that you wish to cancel your Membership, and follow the instructions given.

There are no cancellation fees.
Cancellations must be effected prior to the billing date of the Membership renewal. Cancelling your Membership does not provide you a refund for Membership payments already processed, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle.

4. Taxes and Shipping and Handling. Stated prices for Membership and other products (including Edit Sale products and Add-Ons) do not include any customs, duties, sales, use, value-added, excise, federal, state, local or other taxes. You are solely responsible for the payment of such taxes related to your purchase. We have the right to charge you for any taxes that we believe we are required to pay or collect related to your purchase. Please also note that shipping and handling fees currently apply to all shipments outside the contiguous United States.

5. Data Transfers. As stated in our Privacy Policy, we may transfer your billing information to our third-party payment processors, other service providers, and certain trusted third parties.

6. Questions? If you have any questions, please contact us at:

bumobrain@hellobumo.com
Text +1 424-500-8556

BümoBrain
1667 North Main Street
Ste A220
Los Angeles, CA 90067